The following actions must be taken to complete a change of reseller request:

1. The VIP Marketplace member generates the authorization code and provides it to their new reseller.

2. The reseller provides the authorization code to their direct partner.

3. The direct partner completes the change in their marketplace.

When the change is completed, the member, the previous and new resellers, and the direct partner receive confirmation emails. The previous reseller and direct partner will no longer be able to access the member’s account information from Adobe. Direct partners must make an API update to implement this change. Until partners have implemented the API update, the existing reseller change process via the Adobe support team will continue to be available.

For additional information and step-by-step instructions, see the VIP Marketplace sales and administration guide.